At Bridgewell Health we have an obligation to protect the privacy of our patient’s health information. We are committed, to upholding confidentiality and ensuring that you are aware of your rights and our privacy protocols regarding protected health information. This notice outlines our responsibilities, which we must follow for its duration.
(You can find the Terms and Conditions for Bridgewell Health LLC by clicking here.)
Our Privacy Policy explains how Bridgewell Health (“Bridgewell Health ” “we,” “us,” or “our”) handles the information that we collect through our platforms including our website (referred to as the “Service”). It also includes data collection, from media, marketing campaigns, events and other activities mentioned in this Privacy Policy.
Index
• Information We Gather About You
• Utilization of Your Personal Information
• Sharing of Your Personal Information
• Your Options and Preferences
• External Websites and Services
• Safeguarding Security
• Demographic Overview
• Modifications to This Privacy Policy
• Contacting Us
Information you provide to us.
At Bridgewell Health we want to make sure you understand how we handle your information. This privacy policy explains how we collect and manage the information you provide through our platforms, including our website. It also covers data collection, from media, marketing efforts, events and other activities mentioned in this policy.
The personal information we collect includes contact details like your name, email address, billing and mailing addresses and phone number. We may also ask for information such as your city, state, country of residence postal code and age.
To create an account on our platform you can set a username and password. We may ask for profile data like your date of birth, biographical details, interests, preferences, and any other relevant information you choose to add to your account profile.
In order to provide healthcare services to you remotely or in person if needed or requested by you we may also gather health information, about your current symptoms, past symptoms, diagnosis, medical conditions treatments received medications taken or general health status.
Please review this privacy policy thoroughly to understand how we protect and utilize the information that you share with us.
• We will gather updates regarding your emotions, moods and any symptoms you may experience. This can be done through text messages or other means during your treatment.
• We may also collect visual information from your telehealth appointments.
• Any communications we have with you whether its, through the Service social media platforms or any other method will be stored.
We collect types of information to provide you with the service possible. These include details, about your orders, such as order numbers and transaction history. We also gather data related to your marketing preferences. How you engage with our marketing communications. Additionally, any content you create like profile pictures, comments, questions or messages along with associated metadata is considered user generated content. To process transactions effectively we may require payment information like credit card details or bank account numbers. If you participate in surveys or share information, with us we will also collect that data. Finally there may be types of information that are not specifically mentioned here but will be handled according to our Privacy Policy or disclosed at the time of collection.
We may combine information that you provide with data we obtain from external sources. These sources include;
1. Healthcare professionals and pharmacies; We collect details, from the healthcare providers who oversee your consultations through our Services. Additionally we may gather information from your healthcare provider (such as a therapist) who referred you to our Services well as from pharmacies that handle your prescriptions.
2. Electronic healthcare record providers; For example we can access your medical prescription history from an electronic healthcare record provider.
3. Outlets; We gather information from channels, like government agencies, public records, social media platforms and other openly accessible sources.
4. Data providers; This includes services providing related data through information services and data licensors.
5. Partners; We collaborate with our affiliate network provider, publishers, influencers and promoters who participate in our paid affiliate programs.
6. Marketing collaborators; We work with marketing partners and event co sponsors within our network.
Automated Data Collection; We with our service providers and business partners may automatically gather information about you, your computer or mobile device and your interactions, with the Service, our communications and other online services over time. This includes;
1. Device Details; Information such as the type and version of your operating system, the manufacturer and model of your computer or mobile device browser type, screen resolution, RAM and disk size CPU usage, device type (e.g., phone or tablet) IP address, unique identifiers, language settings, mobile device carrier information, radio/network details (e.g. Wi Fi, LTE, 3G) as general location information like city, state or geographic area.
2. Online Activity Data; This encompasses the pages or screens you viewed on our platform the amount of time spent on each page or screen the website you visited before accessing our Service navigation paths between pages or screens details about your interactions, on a page or screen access times, duration of access and whether you opened emails from us or clicked on embedded links.
Methods, for Automated Data Collection;
a. Cookies: These are text files that websites store on user devices. They allow web servers to keep track of users browsing activities remember their preferences and store their login status. Our websites utilize types of cookies including “session cookies” that get deleted after a session ” cookies” that last longer and “first party” cookies placed by us as well as “third party” cookies placed by our business partners and service providers.
b. Local Storage Technologies: These technologies, such as HTML5 offer functionality to cookies. Can store more extensive data on your device beyond your browser. They are specifically designed for applications.
c. Web Beacons: Also referred to as tags or clear GIFs these are used to indicate when a webpage or email has been accessed or opened and when specific content has been viewed or clicked.
Data about Others; Our features allow users to invite friends or contacts to use the Service. In this process we may collect contact details, about the invited individuals in order to deliver invitations. However it is crucial not to refer someone to us or share their contact details unless you have obtained permission from them.
How We Use Your Personal Information.
Service Delivery: We may use your information for the following purposes or as specified when we collect it
Development: We may also use your information for research and development purposes. This includes analyzing data to improve our services and enhance our business.
Marketing: Along with our partners who help us provide services we may. Use your information, for marketing initiatives. This can include sending marketing communications.
You have the choice to decline receiving communications as explained in the “Opt out of Marketing” section provided below.
Compliance and protection are essential, to us. We may utilize your information for purposes including;
1. Adhering to laws, requests and legal processes; This involves responding to subpoenas or requests from government authorities.
2. Safeguarding our rights, your rights and the rights of others; We prioritize protecting privacy, safety and property by making and defending claims.
3. Conducting audits; We ensure that our internal processes comply with requirements, contractual obligations and our own policies.
4. Upholding the terms and conditions governing the Service; We enforce these guidelines to maintain use of the Service.
5. Preventing activities; Our goal is to identify, investigate, deter and prevent any behavior or unauthorized access that may cause harm or engage in unethical or illegal activities, like cyberattacks or identity theft.
Furthermore in some cases where required by law or specific circumstances arise that necessitate it we may seek your consent before collecting, using or sharing your information.
To generate combined or non identifiable data we have the ability to convert information provided by you and other individuals into such forms. By removing any identifying information, from the data we ensure its anonymity, aggregation or de identification. This transformed data may be utilized for our business purposes, including analyzing and enhancing our services while also promoting our business.
Furthermore alongside the applications mentioned earlier in this section we may employ cookies and similar technologies for purposes;
• Technical functioning: These technologies enable us to ensure the smooth technical operation of our services. For instance, they help us remember your preferences and selections as you navigate through our website. They also assist in recognizing whether you are logged in when accessing password protected sections of our services.
• Functionality: We utilize these technologies to enhance the performance and functionality of our services.
• Analytics: To gain insights into user activity on our platform – such as which pages receive lower visitation rates and how users navigate across sections – we make use of analytics tools like Google Analytics. Additionally it helps us understand user interactions, with emails sent by us.
To gain an understanding of Google Analytics and discover ways to prevent the utilization of Google Analytics in connection, with your activities, on our websites you can explore this link: https;//tools.google.com/dlpage/gaoptout?hl=en
How we handle your information
We may disclose your information to the following parties and as described in this Privacy Policy or when you provide it to us.
Our related companies. Our parent company, subsidiaries and affiliated companies, for purposes with this Privacy Policy. Service providers. Third parties that provide services on our behalf or assist us in operating the Service or our business (such as appointment scheduling, hosting, IT support, customer service, email delivery, marketing, market research and website analytics).
Your healthcare professionals, pharmacies and other healthcare partners. For instance we may share your information with the healthcare professional who conducts your medical consultations through our Services. We might also share it with your existing healthcare provider (therapist) who referred you to our Services or with a partner for managing electronic health records. Additionally we may share your information with our pharmacy partners.
Payment processors. Any payment card details you use to make a purchase on our Service are directly. Processed by our payment processors, like Stripe. Stripe will handle your payment data according to its privacy policy found at https;//stripe.com/privacy.
Business and marketing collaborators.
We may work with organizations to cosponsor events or promotions offer products or services together or to share information, about products and services that might interest you. Additionally we may engage advisors such as lawyers, auditors, bankers and insurers when to provide professional services.
In situations where required for compliance and protection purposes we may share information with law enforcement agencies, government authorities and private entities in faith.
During divestitures, mergers, acquisitions, reorganizations, sales or other business transactions involving Bridgewell Health or our affiliates (including bankruptcy proceedings) relevant parties such as acquirers will be involved in the process.
Please note that while your profile and user generated content (excluding messages) might be visible, to users of the service and the general public.
For instance if you decide to share your information, with users or the general public through the Service, such as when you leave comments write reviews respond to surveys or share any other content it’s possible for others to access and utilize that information. This means that others could potentially save, copy, take screenshots of or store your information elsewhere (for example; search engines). Please note that we cannot be held responsible for any use of your information, by others.
Your options
In this section we will outline the rights and choices that’re available, to all users.
Accessing or updating your information; If you have created an account with us through the Service you can. Make changes to account details by logging into your account.
Choosing not to receive marketing communications; If you prefer not to receive emails related to marketing you can opt out by following the instructions provided at the bottom of the email or by contacting us. It’s important to note that even if you choose not to receive marketing emails you may still receive emails that are related to services and other non marketing purposes. Should you wish to opt out of any form of communication from us please send an email to intake@bridgewell.com. In case we need to communicate with you regarding an order or any vital information we will make it clear in our response.
Managing cookies: Most web browsers allow users to remove or reject cookies. You can do this by adjusting your browser settings. However please be aware that if you disable cookies, in your browser settings it may affect the functioning of our Service.
To find out more about cookies, including how to view the cookies that are stored on your browser and how to manage and delete them you can visit www.allaboutcookies.org.
Regarding the “Do Not Track” feature some web browsers allow users to send signals indicating their preference not to be tracked by services. However at the moment we do not currently take any action, in response, to these signals. To gain an understanding of what “Do Not Track” entails you can visit http://www.allaboutdnt.com.
It is important to note that providing services may require us to collect information. If you choose not to provide the information that we have identified as necessary or mandatory for these services, it may impact our ability to provide them.
Other websites and services
The Service may have links, to websites, mobile apps and online services that are operated by parties. Additionally, our content may be incorporated into web pages or other online services that are not associated with us. Please note that these links and integrations do not imply an endorsement or any affiliation with any party. We do not have control over the operations of third-party websites, mobile apps or online services. We cannot be held responsible for their actions. We encourage you to review the privacy policies of the websites, mobile apps and online services you use.
Security
We have implemented organizational and physical measures to safeguard the personal information we collect. However, it is important to understand that there are security risks associated with internet and information technologies. Therefore, we cannot provide a guarantee of security for your information.
Children
The Service is intended for individuals who’re 18 years of age or older. If you believe that we have collected information from a child in violation of laws and regulations please get in touch with us as soon, as possible.
If we discover that we have obtained information from a child through the Service without the required consent of their parent or guardian as mandated by law we will adhere to applicable obligations and promptly delete the information.
Changes to this Privacy Policy
We retain the right to make modifications, to this Privacy Policy at any given time. If substantial changes are made, we will inform you by updating the date of this Privacy Policy and publishing it on the Service or through means. Any alterations, to this Privacy Policy will be effective once we publish the modified version (or otherwise stated upon posting). In all instances your use of the Service following the date of any revised Privacy Policy demonstrates your acceptance of these changes.
Contact Information
Bridgewell Health welcomes any questions or comments you may have concerning this Statement of Privacy. If you believe that Bridgewell Health has not adhered to this Statement please reach out to us at:
